Every aspect of FirstLine’s business and the experience they create is driven by their values:

• Integrity
  • They honor commitments and never compromise ethics.
• Compassion
  • FirstLine Benefits walks in the shoes of the people they serve and those they work with.
• Relationships
  • Building trust through collaboration is of importance to them.
• Innovation
  • This company invents the future and learn from the past.
• Performance
  • Demonstrating excellence in everything they do will be a priority.

They have made to provide a vast array of programs so their partners can choose the one that will work best for them.

It is good to know that FirstLine Benefits has 15+ years of experience!

This helps them in creating the best experience for their members.

• They make sure to provide all member and health plan communications.
• FirstLine Benefits has an integrated customer service and call center that has advocates who are fully trained in all areas of the benefit.
• Members may choose from simple, secure ordering channels that includes mail, website, retail, and phone orders.
• CMS-compliant product selection.
• Convenient home delivery at no cost to the member.

•  FirstLine Essentials

  • 250+ product selection available
  • receive expert member support
  • an annual catalog
  • order options:
    • by mail
    • online website
    • on the app

• Second – FirstLine Essentials+

  • 500+ product selection available
  • get expert member support
  • a quarterly catalog
  • options to order by:
    • mail
    • using the online website
    • by using the app
    • phone

• Third – FirstLine Select

  • 1000s+ product selection available
  • get expert member support
  • quarterly catalog
  • program card provided
  • ordering options:
    • through mail
    • by visiting the online website
    • on the app
    • phone
    • at retail locations / in store

• Fourth – FirstLine Select+

• • 1000s+ product selection available
  • expert member support
  • receive quarterly catalog
  • a program card provided
  • order options:
    • mail
    • online website
    • app
    • phone
    • at retail locations / in store
  • product scanning available on the app when shopping at participating stores and locations
  • grocery benefit provided

NOTE: these are the old program names:

• Over-the-Counter Essentials
• Health Products Benefit
• Health Products Card

IMPORTANT: Go directly to the site to confirm and acquire more information.

• https://firstlinemedical.com/
• https://firstlinebenefits.com/products/otc-grocery-products/

NOTICE: The information provided here is not a comprehensive explanation of the benefits available to you.  It is always best to communicate directly with the company to know more information about their available plans.

What is Shopfirstlinebenefits.com?

• It is a website that allows eligible members to order over the counter or OTC products online. Easy-to-follow steps are provided below should you feel the need to access the login or registration page.  A brief guide is available for you so you can discover how you can login or activate a new online account and gain access.  Just make sure your personal information is close by.

Requirements to have available to be able to sign in or register to your FirstLine Benefits account online:

• Stable internet access
• Personal information
• Email address
• Member information

How do I order supplies from United Healthcare?

• View the steps provided below:

Here are easy steps to follow for new members who need to create or register an FirstLine Benefits account online:

1. You will want to visit this link in your preferred search engine on your device.
2. Next, you should click on the black “Create Account” button that is found on the right portion of the page.  You will be redirected here.
3. Input your First and Last Names in the spaces provided.
4. Enter your Date of Birth in the spaces provided.
5. Type in your Member ID in the space provide.  Type in just the numbers that comes before the dash and refrain from including special characters.
6. It is optional to type in your phone number in the space provided, It will not affect your registration.
7. Continue to move forward and provide all the necessary information until you receive a successful registration confirmation.

Follow these easy steps to follow for existing members who need to access their current FirstLine Benefits account online:

1. Visit this link in your preferred search engine on your device.
2. Type in your Username in the space provided.
3. Next, type in your current Password in the space provided.
4. Click on the blue “Log In” button to proceed.
5. You may now begin to manage your account online.

Easy steps to follow for eligible members to activate their FirstLine Benefits card online:

1. Visit this link in your preferred search engine on your device.
2. Click on the “Activate Member Card” button which will be located in the right hand side.
3. Type in your Card Number in the space provided.
4. In the space provided, type in your Expiration Date.
5. Next, in the space provided, type in your Date of Birth.
6. Click on the the blue “Activate My Card” button to proceed.
7. You may now begin to manage your account online.

Easy steps to follow for eligible members to check the balance on their card online:

1. First, visit this link in your preferred search engine on your device.
2. In the space provided, type in your Member ID.
3. Next, in the space provided, type in your Last Name.
4. Then, in the space provided, type in your Date of Birth.
5. Click on the the blue “Check Balance” button to proceed.

Follow these easy steps to follow for eligible members to download the app:

1. Firstly, visit this link in your preferred search engine on your device.
2. Select the black “App Store” Icon if you are downloading with Apple.
3. Next, select the black “Google Play if you are downloading with Andriod or other device.
4. Once downloaded select the white “Log In” or blue “Create Account” Button.

What you can do with the mobile app:

1. Create Your Account
2. Manage Your Account
3. Activate Your Card, Find Stores and Scan Products (FirstLine Select and FirstLine Select+ programs only)
4. Check Your Balance
5. Shop Online
6. Get Answers to FAQs
7. Contact Customer Service

Download a sample Essentials+ Over-the-Counter (OTC) Catalog