Customer Service Technical Support Phone Number: 1-888-972-4278 / 1-888-97CHART

Information in this article applies to the following SSM Health facilities:

  • St. Louis University Hospital – St. Louis
  • Cardinal Glennon Children’s Hospital
  • DePaul Hospital – St. Louis
  • Clare Hospital – Fenton
  • St. Francis Hospital – Maryville
  • St. Joseph Hospital – Lake Saint Louis
  • St. Joseph Hospital – St. Charles
  • St. Joseph Hospital – Wentzville
  • St. Mary’s Hospital – St. Louis
  • St. Mary’s Hospital – Jefferson City
  • St. Mary’s Hospital – Audrain (Mexico, Missouri)
  • St. Anthony Hospital – Main Campus (Oklahoma City)
  • St. Anthony Bone and Joint Hospital (Oklahoma City)
  • St. Anthony Healthplex East (Oklahoma City)
  • St. Anthony Healthplex North (Oklahoma City)
  • St. Anthony Healthplex South (Oklahoma City)
  • St. Anthony Healthplex Mustang (Oklahoma City metro)
  • St. Anthony Hospital Shawnee (Oklahoma City metro)
  • St. Anthony Urgent Care Center Shawnee
  • St. Clare Hospital – Baraboo
  • St. Clare Meadows Care Center Baraboo
  • St. Mary’s Hospital – Madison
  • St. Mary’s Care Center – Madison
  • St. Mary’s Hospital – Janesville
  • Dean Health Plan – Madison
  • Dean Medical Group – Madison
  • St. Agnes Hospital – Fond du Lac
  • Waupun Memorial Hospital – Waupun
  • Ripon Medical Center – Ripon
  • Monroe Clinic – Monroe

This history of these companies can be traced back to 1877. Today, they offer patients access to a free and secure online health information management tool. The online portal allows patients to perform the following tasks:

  • Schedule, cancel or review appointments online.
  • View and manage drug prescriptions and medications.
  • View & Print Medical Records.
  • Communicate with your medical team.
  • Download and Transmit Your Health Summary.
  • Complete clinical questionnaires.
  • View & print the following test results:
    • Sexually transmitted diseases, including HIV, test results.
    • Drug test results.
    • Allergies test results.
    • Pap smear test results.
    • Pregnancy test results.
  • View, track and print your immunizations.
  • Pay or view your bills.
  • View Vital Signs.
  • Access Growth Charts.
  • View Preventive Care Information.
  • Provide Information Access to Referring Doctors.
  • Contact Your Doctor’s Office or healthcare team.
  • Read your providers’ notes from your office visits.

“We care about you. And when you come into one of our hospitals, clinics, or doctor’s offices, we want you to receive the best care possible. Across our ministries, we are committed to continually improving what we believe are the three elements of exceptional care: high quality outcomes, an excellent patient experience, and a safe environment for our patients and staff. Here, you’ll find information about how we’re meeting these standards of excellence.”

– SSM Health

A common question is: What is MyChartCentral & Lucy? MyChartCentral provides you with one main access point for all your MyChart accounts by using one single username and password to manage them all.

Lucy is a benefit and not the same. This is a personal health record that stays in a permanent place. In it you can organize all your medical information, regardless of where it came from. You can request an updated copy of your Epic medical record at any time and store it in Lucy.

With Lucy, you can also add personal information about your health and choose to share it with other facilities where you receive care. If you change your insurance or you move away and need to leave your current organization, Lucy and all the information stored there will follow and stay with you.

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access the sign in or registration page, follow these easy steps below. We have provided a quick guide for you to find out how you can activate a new online account or login and gain access to your current account. Be sure you have your personal information on hand.

Follow these easy steps below if you are a NEW patient who needs to register and create a new account to manage your information:

  1. Visit this link on your device in an internet browser.
  2. Click on the “Activate Now” button.
  3. Type in your Activation Code in the fields provided.
  4. Type in your Date of Birth in the fields provided.
  5. Type in your contact number in the field provided.
  6. Click on the “Next” button.
  7. Proceed to move forward and provide all the required information to complete the registration for an online account.

No Activation Code? Lost / Expired / Never Received?

After you receive your one-time-use access code you will need to use it immediately to activate your account because the code is only valid for 90 days.

A representative can send a new activation code if you have lost it, let it expire, it does not work or did not receive it. Call the number provided at the beginning of this article OR after STEP TWO from above click on the “Request Online” button and then select the “For myself only” sign up form and provide all the required information.

Follow these easy steps below if you are a NEW patient who needs access to the Proxy Parent / Legal Guardian online form:

  1. Visit https://mychart.ssmhc.com on your device in an internet browser.
  2. Click on the “Sign Up Now” button.
  3. Select the correct Proxy form you need such as:
    • On behalf of a child under 18
    • On behalf of an adult family member
  4. Proceed to move forward and provide all the required information to complete the registration for an online account.

Steps if you are a CURRENT patient looking to sign into your current account online:

  1. Visit: www.ssmhealth.com/mychart on your device.
  2. Click on the “LOGIN TO SSM HEALTH MYCHART”.
  3. Type in your username and password in the fields provided.
  4. Click on the “Log on” button and begin managing your current online account.

“Values –
Inspired by our founding religious sisters, we value the sacredness and dignity of each person. Therefore, we find these five values consistent with our heritage and ministry:
Compassion – We reveal the healing presence of God through compassionate care focused on the fullness of the person.
Respect – We respect life at all stages and promote the dignity and well-being of every person.
Excellence – We provide exceptional care and service through employees and physicians dedicated to our Mission.
Stewardship – We use financial, human and natural resources responsibly and care for the environment.
Community – We cultivate relationships that inspire service and promote justice in our organization and throughout our communities, with special concern for the poor and marginalized.” 

– SSM Health

Steps if you want to make a payment as Guest to a billing account online:

  1. Visit: https://www.ssmhealth.com/for-patients/pay-my-bill on your device.
  2. Select the type of payment you need to make.
  3. Continue to move forward until you find the account and are able to apply payment.

NOTE: If you have questions about fees or your Hospital bill, call 1-855-989-6789.

Prompt-Pay Discount –
If you pay your SSM Health hospital bill in full, within 30 days from the first statement date, you can receive a 10% discount off your balance.*
*Please note: Due to current legislation, this discount is not available in Wisconsin.

– SSM Health, 2019

Download the free app today:

Log in using your website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.