Welcome to the assistance page for:

Company Website or Online Account Phone Number / Member Services TOLL FREE : 1-833-331-1573 (TTY: 711)

History of the company:

OTC Health Solutions was created in 2001. This company has begun to work together with a variety of health companies with the goal to offer a cost effective means to aid against the ever increasing cost of healthcare. Today, OTC Health Solutions makes it possible for millions of active members to easily order items online through their home delivery program.

NOTICE: This article is for but not limited to the following companies:

• Aetna
• Coventry/Innovation Health
• Allina members
• and many others.

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Their SNPs also have contracts with State Medicaid programs. Enrollment in these  plans depends on contract renewal.

Please call your company directly for more information.

The phone number will be located on the back of your member ID card.

Does Aetna have OTC Benefits?

Members that are eligible to use this benefit program are able to easily order over the counter products online or over the phone from the comfort of home. With this supplement benefit, their members can order items such as:

• allergy relief products
• eye care
• cold medicine
• baby care products
• personal care products
• digestive remedies
• vitamins
• first aid items
• cold remedies
• pain relievers
• a home diagnostics product such as a blood pressure monitor
• nicotine replacements
• & a lot more!

How do I order OTC items with Aetna?

(and other the other companies listed above):

These products are all provided at no extra cost but by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to their home at no extra charge. There are two was that members of this program can submit their prescription orders:

• You can go online (see below on how to set up an account)
• Call your order in over the phone: 1-833-331-1573

Why use the OTC benefit?

• You Will Save Money — Members can get OTC items they need
  without spending money out of pocket.
• Easy Access — OTC orders are delivered straight to
  members’ home. No need to drive anywhere.
• Save Your Time — One less trip to the pharmacy means
  members get to spend more time on what matters most.

DO YOU QUALIFY?

Be sure to check the plan’s Summary of Benefits of your personal plan to confirm if a plan offers this benefit. If it does, you must also check the plan’s specific OTC allowance frequency, as it can be either monthly or quarterly. The allowance amount varies and depends on the plan.

NOTE: please visit the site directly to verify the details and obtain more information.

NOTE:

If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to an OTC Health Solutions CVS Health account online:

• Internet Access
• Member ID information
• Personal information

Steps to follow to register for a new online account:

1. Visit this link in your preferred internet browser on your device.
2. Click on the “Create account ” button located under the “First-time visitor?” section or click this link.
3. Type in your Member ID in the field provided. (Your member ID will be listed on your insurance card. Be sure to enter all numbers and letters in your member ID. )
4. Next, type in your date of birth in the field provided.
5. Type in your zip code in the field provided.
6. Then, type in a valid email address in the fields provided.
7. Create and type in a password in the fields provided.
8. Click on the red “Continue” button.
9. Continue to move forward and provide all the required information until you receive a successful registration confirmation.

NOTE:

After you have successfully registered, you will receive an email verification showing that all is good with your registration. You will also now have full access to your online account. We suggest that you begin taking advantage of the OTC pharmacy benefits that your plan includes if you qualify.

Steps to follow to sign in to a current account:

1. Visit this link in your preferred internet browser on your device.
2. Type in your Member ID or email address in the field provided.
3. Next, type in your current Password in the field provided.
4. Click on the red “Sign in” button.
5. Begin managing your online account.

Useful Tips for creating / processing / submitting your order:

• After you have successfully logged in to your new or current account, you should begin by filling out an online order request and select the items available from a list of pre-approved OTC items from a store list / catalog. HOWEVER, BEFORE YOU SUBMIT THE ORDER: See the next tip.

IMPORTANT:

• It is extremely important to understand that you will only be allowed to place one / (1) order at a time depending how long each benefit period lasts our plan offers the allowance. You must submit the full order at once or lose the remaining balance. Any and all unused benefits will expire; they will NOT roll over to the next benefit period. Also, you will not be allowed to request a partial or submit multiple orders. Because of this, you will need to make sure to submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.

Order Limitations:

• You are not allowed to order more than your allotted benefit amount. If you happen to order (select) products that cost more than your allowance amount, you will NOT be able to pay the balance separately with cash or card. For example: if your total benefit is $30 and your order total is $30.95, you will have to to delete or remove items from your in order to bring the order total back down to be within the allotted benefit amount in order to submit the request.
• Most of the time there is no limit on the number of items you can order. However there is a restriction on the quantity limit per any single item, per order which is generally five (5). The only exception is for Blood Pressure Monitors, which are limited to one (1) per year. You will need to make sure that the total amount due is within your allotted monthly benefit amount.

After you submit your order:

Where is my OTC order?

• You can expect to have your items delivered within 7-10 business days. If you receive any damaged items you can return them within 30 days. They will then replace it with the same item. To return an item, please call the phone number provided at the beginning of this article. After you submit the online request, the items will be mailed directly to the home address that you provide.

Can I use my OTC card at CVS?

• Yes. You can also use your OTC benefit  card at select participating OTC Health Solutions-enabled CVS Pharmacy, CVS Pharmacy y mas, or Navarro stores or other eligible locations. However, please be aware that not all items are available in stores. Items marked with an asterisk “*” in the catalog above can only be ordered over the phone or online.

Download the 2021 Catalog / Catalogue PDF: