To place an CVS OTC Health Solutions order over the phone call: 1-866-628-2770 (TTY: 711)

MEMBER SERVICES Contact Line: Please first call the number found on the back of your member ID card for accurate and faster service. 

Aetna Better Health of Texas has been around for 10 years. They offer plans for those who are also eligible for Medicaid. They offer these program services: 

  • Medicaid (STAR)
  • Medicaid (STAR Kids)
  • Children’s Health Insurance Program (CHIP)
  • CHIP Perinate

Also, Aetna Medicaid provides access to care for many people enrolled in programs such as:

  • Long-Term Services and Supports (LTSS)
  • Intellectually and Developmentally Disabled (I/DD)
  • Aged, Blind and Disabled (ABD)
  • TANF
  • CHIP

Some of their plans offer additional benefits and services not covered under Medicare, such as dental, hearing aids, and eyewear. Another benefit that it comes with is a monthly allowance included for over the counter (OTC) medications and supplies. Please call the company directly for the exact amount available.

Currently OTC Health Solutions that makes it possible for millions of current eligible Aetna TX plan members to easily order items using their home delivery program. Members who are eligible for this health benefit program are able to order over-the-counter products online from the comfort of home. With this supplement benefit, their members can order items such as:

  • Baby Care
  • Cold Remedies
  • Eye and Ear Care
  • First Aid
  • Foot Care
  • Pain Relievers
  • Oral Care
  • Vitamins and Minerals
  • & a lot more!

These products are all provided at no extra cost when part of an eligible plan. They simply use credits / a pre-determined allowance provided under the benefit. The orders are shipped to their home at no extra charge. There are two was that members of this program can submit their prescription orders:

  • Eligible members can go online (see below on how to set up an account). This is the fastest, easiest, and most convenient way to order 24/7.
  • Eligible members can call over the phone: 1-888-628-2770 (TTY: 711)

Only some plans include a quarterly allowance. The credits can be used to pay for select over-the-counter medications and supplies, including allergy medication, digestive health treatments, first aid supplies, pain relievers, and more. If your plan includes this benefit, review your Evidence of Coverage to find your exact quarterly allowance amount.

NOTE: please visit the site directly to verify the details and obtain more information. You can also visit: aetnabetterhealth.com/texas for more information.

If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.

What you need to register / sign in to a Aetna TX OTC Health Solutions CVS Health account online:

  • Internet Access
  • Member ID information
  • Personal information
  • Email address

Below are the steps you need to follow to register for a new online account:

  1. Visit: https://www.cvs.com/otchs/aetnatx or this link in your internet browser on your device.
  2. Click on the red “Create account” link located under the “First-time visitor?” section and you will be directed to: https://www.cvs.com/otchs/aetnatx/register
  3. Type in your Member ID in the field provided.
  4. Type in your first and last name in the fields provided.
  5. Type in your date of birth in the field provided.
  6. Type in your zip code in the field provided.
  7. Type in a valid email address in the fields provided.
  8. Create and type in a password in the fields provided.
  9. Click on the red “Continue” button.
  10. Continue to move forward and provide all the required information until you receive a successful registration confirmation.

If you successfully registered you will receive an email verification showing that all is good with your registration. You will now have full access to your online account and can begin taking advantage of the CVS OTC Health Solutions online pharmacy benefits that your plan includes if you qualify.

Below are the steps you will need to follow to login to a current account:

  1. Visit: www.cvs.com/otchs/aetnatx in your internet browser on your device.
  2. Type in your Member ID OR Email Address in the field provided.
  3. Type in your current Password in the field provided.
  4. Click on the red “Sign in” button.
  5. Begin managing your online account.

Important Useful Tips for creating / processing / submitting your order:

  • It is extremely important to note that you will only be allowed to place one (1) order at a time depending how long each benefit period lasts our plan offers the allowance. No partial orders are allowed. You must submit the full order at once or lose the remaining balance. Any and all unused benefits will expire; they will NOT roll over to the next benefit period. Also, you will not be allowed to request a partial or submit multiple orders. Because of this, you will need to make sure to submit a complete order of all the items you need for the benefit period when submitting your order online or over the phone.
  • Once you have logged to your account, you can begin by filling out an online order request and select the items available from a list of pre-approved OTC items from a store list / catalog. After you submit the request, the items will be mailed directly to the home address that you provide.
  • You are not allowed to order more than your allotted benefit amount. For example: if your total benefit is $10 and your order total is $10.95, you will have to delete or remove items from your order to bring the order total back down to be within the allotted benefit amount in order to submit the request.
  • There is no limit on the number of items you can order. However there is a restriction on the quantity limit per any single item, per order which is generally five (15). The only exception is for Blood Pressure Monitors, which are limited to one (1) per year. You will need to make sure that the total amount due is within your allotted monthly benefit amount.
  • It will take 7-10 business days for you to receive the items you ordered. RETURN POLICY: If you receive any damaged items you can return them within 30 days. They will then replace it with the same item.

Download the Aetna medicare OTC Catalog 2019:

2019 Aetnatx Over The Counter CatalogDownload

 NOTE: the old login links were as follows:

  • https://aetnatx.otchs.com
  • myorder.otchs.com
  • http //myorder.otchs.com