Customer Service Technical Support Phone Number: 866-915-3383

Local Customer Service Phone Number: 216-444-1740

Address: Cleveland Clinic MyChart Operations
25900 Science Park Dr.
Beachwood, OH 44122
United States
Mail code: AC220

This company was founded in 1921. Today, they offer patients access to a free and secure online health information management tool. The online portal allows patients to perform the following tasks:

  • Schedule, cancel or review appointments online.
  • View and manage drug prescriptions and medications.
  • View & Print Medical Records.
  • Communicate with your medical team.
  • Download and Transmit Your Health Summary.
  • View & print your allergies and test results.
  • View, track and print your immunizations.
  • Pay or view your bills.
  • View Preventive Care Information.
  • Provide Information Access to Referring Doctors.
  • Contact Your Doctor’s Office or healthcare team.

“My husband and I are fortunate that we still are able to leave our home. However, for instances when we can’t get out, or for those who may not normally be able, it’s great to have our important health information and this valuable form of two-way communication at our fingertips, anytime we need.”

Rich and Rita Klingman – 2017

NOTE: please visit the site directly to verify the details and obtain more information.

If you need to access the sign in or registration page, follow these easy steps below. We have provided a quick guide for you to find out how you can activate a new online account or login and gain access to your current account. Be sure you have your personal information on hand.

FAQ – What is Lucy?

Lucy is a unique personal health record tool that combines and organizes your medical information from all of your individual MyChart accounts into one space. This unique tool also lets you to upload medical documents & add new health data for your personal use. You can access MyChart, MyChartCentral & Lucy with a single username and password. – 2019

Follow these easy steps below if you are a NEW patient who needs to create a new account to manage your information:

  1. Visit this link on your device in an internet browser.
  2. Click on the “SIGN UP NOW” button.
  3. Type in your Activation Code in the field provided.
  4. Type in the last four digits of your social security number OR  Canada Health Card Number in the field provided.
  5. Type in the Date of Birth of the patient on file in the fields provided.
  6. Click on the “Next” button.
  7. Proceed to move forward and provide all the required information to complete the registration for an online account.

No Activation Code? A provider can send a new activation code if you have lost it, let it expire, it does not work or did not receive it. Here is how you can receive an Activation Code:

  • Click on the “REQUEST ACTIVATION CODE ONLINE” button located under “No Activation Code?”.
  • On the “Please Identify Yourself” page, provide all the required information on the “Request an Activation Code” online form and then click the ”SUBMIT” button.
  • Wait for your Activation Code letter to be sent to the email you’ve provided.

Steps if you are a CURRENT patient looking to log into MyChart online:

  1. Visit: mychart.clevelandclinic.org/ on your device.
  2. Type in your username and password in the fields provided.
  3. Click on the “SIGN IN” button and begin managing your online account.

Steps if you need to set up a Caregiver Account online:

  1. Visit: www.clevelandclinic.org/mychart on your device.
  2. Click on the “SETUP A CAREGIVER ACCOUNT” button.
  3. You will find information about / for the following:
    • You do not have to be a current patient in order to access a family members’ information. Simply add them to your account. This is for:
      • Parents or court-appointed guardians of minor children (age 17 years and younger) to manage their healthcare online
      • Court-appointed guardians of dependent adults to manage their healthcare online
      • Family members or caregivers of adults who provide legal authorization to manage their healthcare online
    • HOWEVER, to access a loved one’s current / seperate account, you will need complete and submit the appropriate forms and documentation
      • Parent or court-appointed guardian of a minor patient request form
      • Court-appointed guardian of an adult patient request form
      • Caregiver of an adult patient who is authorizing them to access their MyChart Account request form

Download the free app today:

Log in using your website login ID and password. If you are not yet signed up, click “Sign Up” on your mobile device to begin the process.