To place an Over The Counter Product order over the phone call: 1-866-783-1444 (TTY: 711)
MEMBER SERVICES Contact Line: Please first call the number found on the back of your member ID card for accurate and faster service.
VNSNY CHOICE Total is an HMO D-SNP plan with a Medicare contract. This plan is also a Medicaid Advantage Plus plan, with a contract with the New York State Department of Health. It is part of the Visiting Nurse Service of New York which is the largest not-for-profit home- and community-based healthcare organization in the United States. VNSNY was founded in 1893.
They offer the following Choice plans:
- MLTC
- Total – A Medicare Advantage and Medicaid Advantage Plus Program
- SelectHealth
- FIDA Complete
Members of a VNSNY CHOICE Total plan are able to purchase health items from the OVER-THE-COUNTER (OTC) BENEFITS product list. The cost of those health items are covered by your plan.
What is the Over the Counter Benefit?
It allows members to order OTC medications through at no additional cost. It is a preset allowance provided to allow members to buy or purchase OTC products. This benefit will help with the cost of necessary health care items that are not covered as a medical or pharmacy expense under your plan. In addition, it can help you save money on a wide selection of products like pain relievers, cold medications, first aid supplies, dental care and much more.
Why use the OTC benefit?
- You Will Save Money — NO OUT OF POCKET EXPENSE – Members can get OTC items they need without spending money out of pocket. Get an allowance per each quarter to use on a wide range of health-related items such as cold remedies and personal care items.
- Easy Access — OTC orders are delivered straight to members’ homes. No need to drive anywhere.
- Save Your Time — One less trip to the pharmacy means members get to spend more time on what matters most.
- Shipping is free — There are no shipping or handling fees.
No Extra Costs!
These products are all provided at no extra cost but by using a credit / pre-determined allowance provided under the benefit. The orders will be shipped to their home at no extra charge.
Currently they allow their members to take advantage of their OTC benefit by accessing the online program which makes it possible for current eligible plan members to easily order items using their home delivery services. Members who are eligible for this health benefit program are able to order over-the-counter products online from the comfort of home by going online, calling an order in or mailing it in. With this supplement benefit, their members can order items such as:
- Cough and cold allergy medicines
- Vitamins
- Medicines for the eyes
- Pain medicine
- Products for the stomach and bowel
- First aid care
- Hygiene products
- Mosquito spray
- Mouth and teeth cleansing products
- Skin care
- & a lot more!
These products are all provided at no extra cost when part of an eligible plan. They simply use credits / a pre-determined allowance provided under the benefit. The orders are shipped to their home at no extra charge. There are two was that members of this program can submit their prescription orders:
- Eligible members can go online (see below on how to set up an account). This is the fastest, easiest, and most convenient way to order 24/7.
- Eligible members can call over the phone: 1-866-783-1444 (TTY: 711)
- Members may also purchase approved OTC items at a local store/pharmacy, up to the balance of the monthly benefit but must submit to VNSNY CHOICE for reimbursement. Your OTC card can be used at certain stores that are part of the network which includes CVS, Duane Reade, Walgreens, Family Dollar stores & others.
DO YOU QUALIFY?
You will need to make sure you check your plan’s Summary of Benefits of your personal current plan to confirm if a plan offers this benefit. If it does, you must also check the plan’s specific OTC allowance frequency, as it can be either monthly or quarterly. The allowance amount varies and depends on the plan. You may call the number provided at the beginning of this article for direction.
Only some plans include a quarterly allowance. The credits can be used to pay for select over-the-counter medications and supplies, including allergy medication, digestive health treatments, first aid supplies, pain relievers, and more. If your plan includes this benefit, review your Evidence of Coverage to find your exact quarterly allowance amount.
NOTE: please visit the site directly to verify the details and obtain more information.
- https://www.vnsnychoice.org/for-our-members/total/plan-coverage
- https://www.vnsnychoice.org/for-our-members/total/over-counter-benefits
- https://www.vnsnychoice.org/for-our-members/2020-member-materials-total
NOTICE: This information is not a complete description of benefits available. Contact the company directly for more information about their plans.
If you need to access the sign in or registration page, follow the easy steps below. We have provided a quick guide for you to find out how you can sign in to a current account or activate a new online account and gain access to manage it online. Be sure you have your personal information on hand.
What you need to register / sign in to a VNSNY CHOICE Total account online:
- Internet Access
- Member ID information
- Personal information
- Email address
Below are the steps you need to follow to register for a new online account:
- Visit: http://shopping.drugsourceinc.com/vnsny/ in your internet browser on your device.
- Click on a product category and find the item(s) you want.
- Click on the “add to shopping cart” button to select an item.
- When you are finished shopping, click on the “checkout now” button.
- You will then need to Log In to your Account to finish checking out.
- Type in your Member ID in the field provided.
- Type in your Date of Birth in the field provided.
- Click on the “Sign In” button.
- Continue to move forward and provide all the required information until you receive a successful registration confirmation.
Below are the steps you will need to follow to login to a current account:
- Visit: http://shopping.drugsourceinc.com/vnsny/ in your internet browser on your device.
- Type in your Member ID in the field provided.
- Type in your Date of Birth in the field provided.
- Click on the “Sign In” button.
- Begin shopping and managing your online account.
Want to Purchase OTC Products at a Participating Store by using your OTC card?
Before you use your card for the first time, you must call to activate it. To activate your card, please call the toll-free phone number on your card or view the steps below to activate it online. As soon as this step is completed, you can start shopping with your OTC card.
Below are the steps you will need to follow for the VNSNY CHOICE Total OTC online card activation:
- Visit: https://www.otcnetwork.com/member in your internet browser on your device.
- Type in your 16 or 19 Digit OTC Card Number in the field provided.
- Click on the “Go” button.
- Continue to move forward and provide all the required information until you receive a successful activation confirmation.
Your card can be used at certain stores that are part of the network which includes CVS, Duane Reade, Walgreens, Family Dollar stores, plus a number of local pharmacies.
Important Useful Tips for creating / processing / submitting your order:
- Your monthly benefit does not carry over from month-to-month.
- This benefit is for use by the VNSNY CHOICE Total member only. Do not use it to buy items for your dependents or anyone else.
2020 / 2019 VNSNY Choice Medicare OTC Catalog / Catalogue:
MAIL ORDER FORM:
- If you are ordering by mail: Please follow the instructions to complete the order form. Mail it to the address listed on the form.
If you still have questions about your plan, you may call the phone number found on the back of your health plan member card.
VNSNY CHOICE Total (HMO D-SNP) members Phone Number: 1-866-783-1444 / TTY users call: 711
